📞 Contact Us — Zevana Collection

For inquiries, orders, or collaboration opportunities, our team is here to assist you.

Phone / WhatsApp: +92-3122423203
Email: [info@zevanacollection.com](mailto:info@zevanacollection.com)
Head Office: Wear House- Karachi Pakistan

Business Hours:
Monday – Sunday | Always Open

Stay Connected:

* Whatsapp wa.me/+923122423203

* Instagram: \[zevana_collection_official]
* Facebook: \[https://www.facebook.com/share/1GPDUa2Kdr/]
* TikTok: \[@zevanacollection]

At Zevana Collection, we value your time and strive to respond to all messages within 24 hours.

Privacy Policy

Zevana Collection (“we”, “us”, or “our”) values your privacy and is committed to safeguarding your personal information when you visit or make a purchase via our Shopify store at zevanacollection.com. This Privacy Policy explains how we collect, use, share, and protect your data.

 1. Information We Collect

When you browse or shop with us, we may collect the following:

* Your name, email address, phone number, and shipping or billing address
* Order details and payment information (processed securely via Shopify’s encrypted systems)
* Your browsing behavior on our store, including pages viewed and interaction history

 2. How We Use Your Information

We utilize this information to:

* Process and fulfill your orders
* Communicate with you about your purchases or support needs
* Send promotional messages (only if you have opted in)
* Enhance your overall shopping experience on our site

 3. Shopify & Third-Party Services

Our store operates on Shopify’s secure e-commerce platform. Your data is stored through Shopify’s protected servers, databases, and applications in accordance with industry standards, including GDPR.
We may also share your information with trusted third-party partners—such as delivery companies or payment gateways—only as necessary to complete your orders.

 4. Data Security

Your data security is our priority. All transactions are processed using SSL encryption and trusted payment gateways. We do not store your credit or debit card details.

 5. Your Rights

You have the right to:

Access, correct, or delete your personal data
 Opt-out of marketing communications at any time
 Contact us regarding any concerns about your personal data

For any privacy-related queries, please contact us at: [zevanacollectionofficial@gmail.com]

 6. Cookies & Tracking

We use cookies to enhance your browsing experience—helping us remember preferences and better understand how you engage with our site. You can control cookie settings through your browser anytime.

 7. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices. All updates will be posted on this page with the effective date noted.

Refund Policy

Zevana Collection (“we”, “us”, or “our”) is committed to providing high-quality products and excellent service. If you are not satisfied with your purchase, please review our refund policy below.

Refund Request Period
Customers may request a refund within 7 days (1 week) of receiving the product. Requests made after this period may not be accepted.

Refund Process

* To initiate a refund, please contact our customer support with your order number and reason for return.
* Once your refund request is approved, our rider (delivery representative) will collect the product from the delivery address you provided.
* All returned items will be inspected upon pickup. After inspection, the refund will be processed either:

  * Directly by the rider (cash), or
  * Via online transfer to your original payment method.
* Refunds are processed within 7 business days after we receive and verify the returned item.

Refund Conditions

* The product must be returned in its original condition: unused, unwashed, and with all original tags and packaging intact.
* Items that are marked as low-stock, limited quantity, or final sale are non-refundable.
* Refunds apply only to items purchased at regular price; sale or promotional items may not be eligible for a refund unless explicitly stated otherwise.

Proof of Purchase
Please retain your order receipt or confirmation message. Providing your order number and proof of purchase will help us process your request smoothly and quickly.

Exceptions & Contact
If the product is received damaged or defective, please contact us immediately so we can arrange for a prompt inspection and resolution.

For all refund-related queries, please contact us at: [zevanacollectionofficial@gmail.com]

Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with the effective date noted.

Our Vision – Zevana Collection

At Zevana Collection, our vision is to establish our brand on an international level, bringing our unique and elegant jewellery to customers worldwide. We are committed to offering exceptional convenience and a seamless shopping experience to every customer.

We aim to ensure that our prices remain more affordable than both online and physical jewellery stores, without compromising on quality. Every product is packaged with the highest safety and security standards, so it reaches you in perfect condition.

Our promise is to combine affordability, luxury, and trust, making Zevana Collection the preferred choice for jewellery lovers everywhere. We envision building long-lasting relationships with our customers by consistently delivering on our commitment to quality, service, and value.